Insourcing and Apple design...

I don't talk about it much, but I've been using Macs since 1984 and am now on maybe my fifteenth or so Apple laptop—a 13 inch Air. It took me several years, but I finally started using an iPhone and now I use an iPhone 5. Operating systems to the side, these things are indestructible!

Here's a good article (riffing off an Atlantic piece on insourcing) that shows why I've always been a subscriber to TidBITS and why Apple design is peerless. Over on Frog and Mayfly, Doug was complaining about time wasted on his laptop and Windows 8. For one second I thought about e-mailing him and suggesting a Mac, but then I remembered how thin-skinned PC users are about such matters. I decided to leave him alone.

Comments

You've gone through laptops at a rate of better than one every two years.  I get more than double that length of service out of my windows laptops.  And I don't have the extra disposable income to throw at Apple to buy equivalent capabilities.  :)

I get a decent laptop every 3 years or so at half the price of a Macintosh. Plus my phone knocks the socks off an iPhone. Why do Apple fanatics stick with their brand? There are so many other better options.

Macs have never given shorter life of useful service than PCs. Check out their resale value years later. It's the same with iPhones. They're like Hondas and Toyotas. Some people think they're expensive. Some think they're cheap.

Love,

I'm a convert. I absolutely love my iPad mini and am saving up for my first desk top Mac.

Wow, Tim, I have to agree with David Gray. 15 Laptops is an amazing amount, especially given the high quality of Apple hardware. I don't think that I've ever had an employer that would retire PCs sooner than at three years of age.

Is fifteen laptops for one person in that amount of time supposed to be a recommendation? Sounds like a complaint, to me. Where does the word "indestructible" come in?

At $1200 or so for the cheapest, I could go through two - maybe three - new Lenovo's.  Sure, the design's prettier, the OS more intuitive, and the "sexy" factor far more pronounced.  And a $2-300 phone?

Seems bourgeoisie.

I wonder if we applied the same logic to building our churches? ;-)

Love,

I bought an iPhone 4 for $200, and sold it 27 months later for $260. Just sayin'.

For those of us with tight budgets it isn't really an option.  I couldn't justify the extra money to go with Apple.  I'm talking computers.  I have a $19 cellphone so smartphones and Ipads are luxuries as are their competitors.  Whatever I buy I generally use till it is shot.

Well, we're far from unanimous on this point. I had Apple computers for ten years. When I switched to Windows 2000 from Mac System 7 twelve years ago I never looked back. Apple eventually got around to an OS with preemptive multitasking and protected memory, but years late in the game. 

Microsoft may have been similarly late to the small-form-factor tablet game, but don't count them out. I suspect both Google and Apple will come to respect the design of Windows 8 phones. From everything I've read and heard, the most interesting phone design going is Nokia's Lumia 920--a Windows 8 phone that just caused Nokia's stock to spike because of its better-than-expected sales last quarter.

I'm looking forward to getting a Windows 8 convertible tablet. Just the ability to use a stylus with an active digitizer so that you can easily and accurately write on the screen without having to worry about your palm screwing up input puts Ipad and Mac in the rearview mirror--this active digitizer ability was something Windows Tablet Computers had nearly ten years ago, yet Apple continues to deny it to their customers.

Last week I was in the Apple Store on Michigan Avenue. When the Apple employee saw me using my Samsung Note 2 with an active digitizer, he salivated--and told me that he'd used a Windows 8 laptop recently and thought Apple needed to learn from it.

Love,

David

Joseph,

Are you saying that you think its normal - even predictable -  to sell iPhones two years after their initial purchase for a profit?  So its, like, a good investment?  Someone should consider living in the swanky Bloomington (or Indy) neighborhoods because the appreciation on your home is greater?

Regards,

"Macs have never given shorter life of useful service than PCs"

Never say never. I fell for Apple in grad school, mostly because of all the iLife stuff, and bought my first laptop in Dec. 2005: an iBook G4 for $1,800. Since then I've come to dislike Apple because they force you to buy new equipment in order to improve your OS -- or even do basic things like stream videos from the internet. The "useful life" of my laptop ended over a year ago. Indestructible? Physically, yes (it even survived a major coffee spill). Otherwise, not...I've reached the "updates glass ceiling" and I could maybe sell it on Craigslist for $100-125. On the other hand, my husband's PC laptop is still compatible with "new technology." His laptop was purchased about a half a year after mine, at half the price, but its useful life is still ticking...

So, let's do the math. $1,800/6 years = $300/year for the Apple; $900/7 years = less than $130 per year for the PC, PLUS his is still useful AND he could sell his for closer to $200 right now. I'd say his HP beat my Apple.

But I still like Apple. :) 

I sold an iPhone 3G for $237 after more than 2 years as well. Sold one through ebay and one through craigslist. One went to California the other stayed in Indy somewhere. 

It's not a money-making venture when you include your service plan, but check ebay and you'll see it still works this way. YMMV, especially if you drop your phone.

I might be crazy and swanky by spending money on a data plan, but I'm not going to be brow-beaten into feeling as though I've been wasteful and extravagant with my money by buying an iPhone by other people who have smartphones that only cost $99 or even $1. AT&T is selling an iPhone (not refurbished) for $1. 

David Gray, I agree. It is a luxury. So are many of the things I spend money on. 

With love,

Resale of iPhones is an easy way to get back your money, because they are heavily discounted (by ATT or Verizon or whomever) to start with. Buying an iPhone without a contract will set you back $600-700.

I love my iPhone and my iPad. But I won't give up my Lenovo for a shiny, expensive Mac. And although our church's Apple TV is very useful for wireless PowerPoint presenting, it is frustratingly communistic. I spent a good deal of time today trying to figure out a way to stop it from showing by default when it is not presenting the list of "Top Movies" that currently includes the absolutely foul "Ted." After much searching the answer is "Apple won't let you. Ever." I guess I could "jailbreak" (is there a stupider or less free way to describe an OS?) but then I would be in no man's land.

Every system has its drawbacks. That is probably why I am a hybrid. I can't imagine my ThinkPad with an SSD being outpaced by any Mac.

For the record, I moved on to other Macs because the previous Macs were owned by former employers, stolen, defective and replaced at no cost, taken for use by other staff, passed on to family members, exchanged for a different size screen... Several of those Macs are still in use today. As I said, Apple's peerless design is indestructible.

It's late at night, though, and honesty compels me to admit I dream of being able to use a Dell trackpad with Windows 8 and replacing my keyboard with a stylus.

* * *

Added Friday:

For those still following comments under this post, back when I was weighing moving into an SSD, I spent loads of time reading what I consider the best source of serious tech reviews and recommendations, AnandTech. If you're able to read unbiased geeks, this is the place for you to make decisions.

In that context, here's how a recent review of Acer's latest Ultrabook offering, the Acer Aspire S7, begins:

Acer has long been the poster child when it comes to the race to the bottom in consumer laptops. In the effort to get a laptop into every home, prices had to come down and the easiest path for doing that was to cut corners. We've often lauded Acer's products for being extremely affordable, but when it comes to overall impressions there are some concerns. These days, every big OEM has at least a few inexpensive laptops sitting on retail shelves, and they're all basically the same: AMD Llano or Trinity APUs or an Intel Celeron/Pentium/Core i3/Core i5 CPU, 4GB RAM, 500GB hard drive, and a 1366x768 display. Wrap it all up in an injection molded plastic chassis and slap a $400 to $600 price tag on it, and you're done. The problem is that you get what you pay for, and in this case what you often end up with is a laptop that will start to fall apart after a year or two of moderate use, not to mention the slow hard drive and lousy display.

Chase these cost reducing measures for long enough and what you end up with is a 5% reduction in overall quality, compounded yearly. Ten years later, what we have are a bunch of laptops that are faster, but they're also about half the quality of what we used to see. What if, instead of iterating on lowering prices and quality, we went the other direction with quality while trying to keep pricing relatively constant? Instead of getting cheaper, what if someone were to make laptops that are 5% better each iteration—or maybe even 10% better? Compound that through multiple release cycles and now you're looking at a laptop that's not only faster (thanks to Moore's Law), but it's also built better. That in a nutshell is what I've been seeing with Ultrabooks for the past 18 months.

The first Ultrabooks were all very thin, but the quality ranged from decent down to quite poor, with some experiencing cooling problems, overheating, noisy fans, and of course most came with bottom-of-the-barrel 1366x768 displays. The second generation designs weren't a revolution, but at least we started to see a greater focus on improving the tangibles like the display and keyboard. Now that trend continues with Acer's S7, which is the first Windows 8 Ultrabook to hit our labs.

And here's how it ends:

I wouldn’t be willing to fork over more than $1000 for an Ultrabook, and I would guess most people feel the same way. That’s the real problem, because it means Acer’s most innovative laptop in years could end up doing poorly at retail. That’s where Apple’s approach of building a premium brand name with devices that stand out from the crowd has been so successful. Say what you want about the company and their products, but the fact is that Apple sells more MacBooks than any other laptop brand I can name, and they sell more iPads than any other tablet brand. Acer and the other large OEMs have hundreds of competing laptops, and most of them are budget-friendly “Best Buy” models that cost less than half of what the Aspire S7 will set you back. That in turn leads to them selling well and the quality products like the S7 get left on the warehouse shelves.

As I said in the introduction, I’d love to see a reversal of this gradual downward trend in laptop quality all in the name of chasing lower prices. The S7 costs a lot, but at the same time it’s a step in the right direction for quality and innovation. For that reason if nothing else, I want the S7 to sell well and get some followers, but to do that it probably needs to be priced at least $300 lower. Whatever happens with the S7, Acer is big enough that they’re not going anywhere. Hopefully when we see Haswell based Ultrabooks, Acer will take all the good elements of the S3, S5, and S7 and improve once more. If they can keep doing that, another year or two could very well see them with some of the most compelling Ultrabooks on the block.

This is typical of AnandTech's quality.

Here's the third comment under AnandTech's recent review of the 13" MacBook Air:

I am wondering what percentage of "power users" will start trending towards machines like the MacBook Air and Pro. It seems that the cost differences are eroding away between the likes of computers like Clevo-based Malibal and Apple products. It seems to me that the Apple products are priced pretty competitively, and offer more flexibility by being able (to) run OSX as well as Windows or Linux.

I doubt I'll purchase an Apple computer, but it seems more compelling than ever, especially with the display on the MacBook Pro.

Keep reading below this comment and there's an education to be had—and not from PC or Mac fanatics, but expert techies.

Leaving brand choices behind, there's simply no better way to get faster than moving to SSD. Lucas Weeks has replaced several of our staff members' hard drives with SSD and the change is radical. For advice on SSD, whether Mac or PC, there's no better source than AnandTech.

Love,

PS: AnandTech is no slouch on smartphone reviews, either. Check out their reviews of the iPhone 5, Nexus 4, Galaxy Note 2, as well as this PREview of Windows Phones 8 & 8X. (No review of the Lumia 920, yet.) Here's their comparison of smartphone performance. 

When we went to graduate school back in 1985 we bought our first Mac (used). A year later my husband started selling them at a store. He went through training and would help those who purchased computers get started. These small business owners and artists loved their computers. He also sold Compaq and IBM, but he fell in love with the Mac.

We are probably on our 7th desk unit. We still use three of them. One of these is 17 years old. That one is not hooked up to the Internet, but it still has good educational software. My husband has just purchased his third laptop. Only one of them is unusable. 

In general our experience has been great. We rarely have a Mac break down.

I think by making it into a conflict between Mac fans and PC fans you're leaving out a significant demographic -- the "wouldn't have a computer to type this on if I had to shell out Mac prices in order to have one" crowd. Sometimes it's not a matter of denying that something is superior; it's a matter of denying that the superiority is relevant if it's not available to you anyway.

Tim, you and our Rector would be in complete agreement about Mac computers, phones, tablets, and laptops. Our church has been total Mac-based for as long as I remember.

Fr. Ron has tried to convince me several times to buy a Mac, without success. Why? (1) Too expensive, often 2x higher in cost. (2) Excellent results with two Dell outlet laptops; one was a return and the other a scratch/dent model; both cost at at least 60% less the cost of comparably-equipped Macs, both with original factory warranty.

Your choices are limited in the outlet department (you can only buy preconfigured systems), but I bought the most highly-equipped models we could afford -- the most RAM, largest video card, and hard drive possible. The first one lasted a little over 6 years. My current model (Studio 1735) is almost 4 years old and does need some work. But they had a great offer on extended warranties when our original warranty ran out, so we bought one and it's still in force. I estimate they will probably put in at least $300-400 in retail value to repair this one and I hope to keep it for at least another 2-3 more years. It's well equipped and won't need a larger hard drive, more RAM, or video RAM anytime soon and I often run several applications simultaneously.

(3) Excellent Dell customer service.

Sign me,

Sue Dell McKeown :-)

Speaking of money, for the past ten years the IU Surplus store has had tables of Macs up and running for near the same price of their tables of Compaqs and Dells also up and running. They're all between $200 and $300 and will provide years of service. 

I don't have a tablet because it's always seemed to me to be a waste if you have a good ultrabook and type all the time. Why use a virtual keyboard or a stylus when you can type on a real keyboard and the whole package weighs just a tad more than a tablet? But yes, I'm weird in this regard.

Reviewers know (read AnandTech's reviews) that there's no premium charged for comparable Ultrabooks in either the Mac or PC world. This is the reason more people buy Apple laptops than any other brand. And if you wanted, you could use the educational discount (as I do) and buy from Apple's refurbished store which provides a full as-new warranty (as I often have). Then your costs would be slightly below the cost of a comparable PC. Sadly, though, you'd have to use the Mac OS instead of Windows 8.

|-O

I'm with you on Apple went comes to computers but their smart-phones are on the verge of being booted off the throne. 

Apple's price gouging (an extra $100 for another 16 GB of storage?) and incremental changes between models is wearing down their consumer base (i.e. a slightly better camera, dual core, & LTE, woohoo). I see it everyday in my store. Ask Pryor, he loves Apple but will still tell you that there is a sea change occurring. I think part of the change is that the iPhone is a victim of its own success. Everyone has one. iPhones, like Facebook, were cool until grandma got one. 

Their recent market growth is from the iPhone being made available on prepaid carriers. This, of course, means poor people with bad credit can now get an iPhones.  

For the record, I loved my iPhones (I had 14 of them, they weren't indestructible for me) and owned one until last February. There just other phones that offer more bang for your buck and that are just as stable. But, it takes all kinds. 

Macs: they work. You don't have to be interested in them. Windows PCs are for people who enjoy messing with them frequently--or for masochists.

Macs: they work. You don't have to be interested in them. Windows PCs are for people who enjoy messing with them frequently--or for masochists.

Windows PCs are for people who enjoy messing with them frequently--or for masochists.

More like Windows users aren't boutique computer people.

Linux running on one of these would be the cat's meow.

http://slipperyskip.com/

I hate my Mac at work as much as I hate my PC.

Yesterday I was talking with ben crum, my son-in-law who's a graphic designer and prefers PCs particularly because Apple screws up the F-keys. Beyond that, though, he said the real deal is what sort of computer you need. If you're just doing basic stuff, a pc is much cheaper than a Mac. He's right on that--the price equivalency is with upper level stuff, and particularly the MacBook Air (which I use). I spend much of my life typing and I carry my laptop everywhere, so weight and speed and portability matter to me. The past year and a half I've used a 13" Air and it has an indestructible chassis with a great touchpad. (The design and manufacture of the chassis is what interested me in that article linked above.)

Concerning all laptops, though, the real difference between them today has nothing to do with Mac vs. PC. It's hard drives vs. SSDs. Forget a new computer--all you have to do is replace your HD with SSD and you'll have a better upgrade than you can imagine. Be careful choosing your SSD, though; I'd recommend you decide by reading AnandTech.

Hardware is indeed key.  I'd buy OS X for my ThinkPads if they'd allow me.  But Macintosh's hardware options, while very high end, are limited in terms of user input, docking and even LCD resolution.

While Apple has broken resolution records, it's been a long time coming and hasn't reached their Airs.  The laptop record they broke was over seven years old.  Across the market, the switch to widescreen format set LCD quality and features back a few years, and, distracted by the tablet market, most manufacturers have lagged longer in recovering their ultraportables.  Only now do I see something on ThinkPad's horizon that may be a real replacement for convertibles they offered in 2007.

I prefer indestructible laptops that are repairable and upgradeable.  Last year, I built a few custom laptops in 12-inch and 15-inch, 4:3 form factors using interchangeable ThinkPad parts from 2005-2008.  An SSD tops them off nicely, and is the only "new" part in them.

The ThinkPad Helix looks very promising.

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