Kudos to L. L. Bean...

(Tim) It's a drag, moving. And Mary Lee and I have been privileged to have done it only once since graduating from seminary in 1983. Now, though, we just did it again. Since Aldi and Walmart are on Bloomington's west side, Church of the Good Shepherd went to Bloomington's west side; and with the church on the west side, our grandchildren (and less importantly, their parents) are on the west side; and since the grandchildren and their parents are on the west side, Mary Lee and I just moved.

So today, I'm calling and e-mailing all the people who need to know our new contact information. Who handled it the best? Far and away, it was...

L. L. Bean. Called them, phone answered immediately with a rep who greeted me, "Am I speaking to Mr. Bayly?" It was my cell phone and we only order from L. L. Bean about once a year, so how on earth did she know who I was? Anyhow, I said, "Yes," and she responded, "How may I help you, Mr. Bayly?" To which I responded, "I'd like to change my address."

She said, "May I have your new address?"

I gave her the new address and she said, "Your address has been changed."

I waxed rhapsodic. Deliriously rhapsodic. I gave her and L. L. Bean fulsome praise, telling her how superior she and L. L. Bean were to any other magazine or business I'd dealt with.

I couldn't believe how simple it was. There must be a law against it, but apparently those sensible Maine folks don't care about that law. They just go ahead and do things right.

* * *

By the way, if you want our new contact information, just send me an e-mail. Thanks.

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Comments

Boo...we thought it was because WE were on the west side...:)

Bob and his house thought it was because we were on the East side.

You can often get a feel for what the age group is for employees at certain companies. Your experience at LL Bean is that adults work there. You'll get the same feeling at UPS or FedEx. Not so much at most other call centers. I dislike calling call centers, because they try to sell me additional products and services while dealing with whatever need I called about. And they speak a whole different language: "May I help you with anything else" is code for "I need to move on to my next caller so that I can keep up my stats."

What you may not know about L.L. Bean, is that it is a racist company and there is an African American boycott that is in its 80th year:

http://www.theonion.com/video/africanamerican-boycott-of-ll-bean-enters-80th-yea,14170/

Leslie, if you want to know about the strange roots of a company, and then to think twice about the fork you use at dinnertime, you should look into Oneida.

Speaking of the Burned-over District, when I don't use Priceline, I stay at Marriott properties. And sometimes I read Zondervan books (although I never buy them).

Speaking of which, did you all see that Eerdmans did Eagan's autobio? How the Dutch Reformed have fallen.

I'm disappointed in you. After browsing this blog a few times I had come to believe that you were fighting the good fight for male headship. I am stunned that you would praise a company that employs women - what a huge concession to the feminist enterprise.

How can we raise submissive girls who will obey their husbands and manage their households well when there are companies out there who will actually employ them!? I bet L.L. Bean even allows this FEMALE phone rep to train MALE phone reps from time to time?! Tim, that's authority, that's leadership!

How can you be for this? How can you so recklessly give up biblical authority? Someone who believed in inerrancy would not stand for this, they would not praise L.L. Bean, they would be ANGRY, like I am.

Dear Brian,

The Proverbs 31 woman buys and sells land. Sounds like work outside the home, doesn't it?

Grow up.

Love,

To Denver Todd--I was joking, but maybe it wasn't a very good joke. I just love some of the stuff The Onion does (although some of their jokes are inappropriate, I must admit, but not all.)

You accept the traditional interpretation of Prov. 31?! Now I understand.

Next you'll be telling me that Deborah was actually given leadership responsibilities by God, Miriam was part of the leadership of Israel, Huldah was an actual prophet, Priscilla was a co-worker of the apostles, Junia was considered outstanding among the apostles, Joel said that men AND women would prophecy, Paul thought women would be speaking/prophesying in church, and Phoebe was actually on official business from Paul.

Grow up?! That seems like a pretty thin way to defend your giving up Biblical Manhood and Womanhood. These passages can ALL BE EXPLAINED AWAY! Don't give up the good fight Tim!!

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