Kudos to L. L. Bean...
(Tim) It's a drag, moving. And Mary Lee and I have been privileged to have done it only once since graduating from seminary in 1983. Now, though, we just did it again. Since Aldi and Walmart are on Bloomington's west side, Church of the Good Shepherd went to Bloomington's west side; and with the church on the west side, our grandchildren (and less importantly, their parents) are on the west side; and since the grandchildren and their parents are on the west side, Mary Lee and I just moved.
So today, I'm calling and e-mailing all the people who need to know our new contact information. Who handled it the best? Far and away, it was...
L. L. Bean. Called them, phone answered immediately with a rep who greeted me, "Am I speaking to Mr. Bayly?" It was my cell phone and we only order from L. L. Bean about once a year, so how on earth did she know who I was? Anyhow, I said, "Yes," and she responded, "How may I help you, Mr. Bayly?" To which I responded, "I'd like to change my address."
She said, "May I have your new address?"
I gave her the new address and she said, "Your address has been changed."
I waxed rhapsodic. Deliriously rhapsodic. I gave her and L. L. Bean fulsome praise, telling her how superior she and L. L. Bean were to any other magazine or business I'd dealt with.
I couldn't believe how simple it was. There must be a law against it, but apparently those sensible Maine folks don't care about that law. They just go ahead and do things right.
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By the way, if you want our new contact information, just send me an e-mail. Thanks.